Upgrade & new line to account

Only 01 July 2015 I have requested for an additional line to be added to my existing account. The store opened a new MTN account on my name. <br> I have also upgraded my one contract on my account to the You use own phone 100 minutes @ 139 per but Monique loaded the incorrect package onto my account. She assured me that they incorrect package will be reversed and the correct package will be loaded. There was a reversal and new package loaded onto my account. I however see two upgrade fees and two sms bundle charges on my account.<br> <br> Can this please be resolved? It is becoming frustrating to deal with the store. I know have two account (two debit orders) and are being charged double due to the store's negligence