1 reviews | Active since Jun 2017
Upgrade & New Contract
<p>To Whom It May Concern,</p> <p> </p> <p>As an MTN customer i feel that i received the worst service. I called the below numbers hoping to get through to canal walk store to upgrade my contact and open an additional contact however when ever calling the below numbers i get either transfered\the agents drop the line or the number re-directs to the customer service line.</p> <p> </p> <p>My question was simple, it was to find out which packages are availble and whether i am able to open a new contract today at the canal walk branch. They refused to guide or assist me in any way.</p> <p> </p> <p>This shows that not only is this pathetic service but that MTN does not invest in their customers.</p> <p>Additionally i gave CellC one call and was assisted 1st time without any issues. Thank you CellC for the outstanding service.</p> <p> </p> <p>Just to add - I would never do business with MTN ever nor would i recommend them to any of my friends\family or individuals at work. This is not the first time iv experienced pathetic service from MTN.</p> <p> </p> <p>Canal Walk Contact details i was provided with yet nobody was able to assist - ********** & ********** </p> <p> </p> <p>Regards,</p> <p>Ziyaad Samodien</p>
Agent - Qiniso Mkhize and Manager Zimkita Chili
Agent - Qiniso Mkhize and Manager Zimkita Chili
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Best regards,
