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Anje van den Berg

1 reviews | Active since Apr 2020

08 Apr 2020, 07:59

Upgrade, nee system

I had to upgrade beginning if March, they said I can’t because of my number is already on the new system!!

After they phoned me 4 times to tell me I’m due for an upgrade!!!!!! I went in store, they said I can’t because of the new system! So I could’ve upgraded a month back and saved R1000!!!!!

But because of MTN! I couldn’t!!!!!!!!!!!

So now I’m trying again to upgrade, I can’t because online they said my number does not exist!!! And when I phone they say my number is due for an upgrade but BLOCKED !!

So here we are again at step 1!!!!!!!!! If someone is not going to do something I’m going to stop the debit order at my bank and I will NOT PAY!!!

THen I will go to another service provider that doesn’t have all this NONSENSE!!!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Apr 2020, 09:17
Official
Good day Anje B,
 Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that your complaint has been escalated through to our upgrades department ***) for urgent assistance.
 Kind regards, 

Ishie. 

Complaints Management Team. 

Best regards,