SH
Shaun H
1 reviews | Active since Mar 2012
15 Oct 2015, 17:00
Upgrade misleading
I have been trying since the 1st of October to upgrade to the Samsung TV deal. Each day I get told that they do not have stock on the WiFi that accompanies this deal. They can't process my upgrade until they have stock. Each day I get told the stock will be there tomorrow. Why advertise these deals if you cannot process them. Feeling very annoyed
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 Oct 2015, 10:12Hello MrHide,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the sales department team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the sales department team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply16 Oct 2015, 10:12
Official
Hello MrHide,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the sales department team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the sales department team for urgent attention and to contact you back.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,