Upgrade misinformation MTN call center

I have been with MTN for about six years now. Generally MTN has always been quite good for me but disappointed in poor communication. I checked a few times in the months preceding today and was told that my contract is due for an upgrade after 29 July 2022. Today I excitedly called MTN to organize an upgrade and new phone and get told that my contract actually expires end of October. What a dampener. Even when I called the call center and selected option 3, the automated voice says I qualify for an upgrade but the guy on the other side says no. Quite annoyed with this!