RF
Ricardo F
1 reviews | Active since Oct 2017
15 Aug 2018, 17:33
Upgrade Migration Issues
I have been trying to upgrade my phone for the last week, after being told that the package I initially wanted was not available to the public put only business, even though it is not specified anywhere in their magazine. I also know my friend managed to get 2 of these so called business packages for personal use. I then tried to do a standard upgrade because the package I was on is no longer available, after I receive an sms from MTN themselves stating that my upgrade was approved, I get told by the clerk that there is a migration issues that could take 2 to 24 hrs to be resolved. I came back more than 24hrs later and the issue still stands. I find that service at the store was average but the issues seems to be coming from MTN head office. Not being able to just walk into a store and do an upgrade after they told you it was approved is really ridiculous.
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Replies (3)
MTN South Africa's replyOfficial
16 Aug 2018, 10:42Good day Ricardo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** and they will be able to assist you over the phone. I am not sure what package it is that you have requested, however, kindly contact MTN Direct and get the device delivered to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Aug 2018, 10:42
Official
Good day Ricardo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** and they will be able to assist you over the phone. I am not sure what package it is that you have requested, however, kindly contact MTN Direct and get the device delivered to you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
RF
Ricardo F's updateReviewer Update
16 Aug 2018, 12:08Good Day Ishie
That doesn't resolve my issue that I am having, I have been approved for the upgrade at an MTN store. What you suggesting is that I must now go back to that store cancel my order and then wait a another week before I can actually get my upgrade. The issue I am having is that fact your migration service is not working properly. I am sick of having to wait for a simple upgrade from MTN, it is bad enough how ****ty our signal is on your network to the point that my calls don't always go through or come through! So much a booza network!
RF
Ricardo F's update16 Aug 2018, 12:08
Reviewer Update
Good Day Ishie
That doesn't resolve my issue that I am having, I have been approved for the upgrade at an MTN store. What you suggesting is that I must now go back to that store cancel my order and then wait a another week before I can actually get my upgrade. The issue I am having is that fact your migration service is not working properly. I am sick of having to wait for a simple upgrade from MTN, it is bad enough how ****ty our signal is on your network to the point that my calls don't always go through or come through! So much a booza network!
RF
Ricardo F's updateReviewer Update
16 Aug 2018, 12:08Good Day Ishie
That doesn't resolve my issue that I am having, I have been approved for the upgrade at an MTN store. What you suggesting is that I must now go back to that store cancel my order and then wait a another week before I can actually get my upgrade. The issue I am having is that fact your migration service is not working properly. I am sick of having to wait for a simple upgrade from MTN, it is bad enough how ****ty our signal is on your network to the point that my calls don't always go through or come through! So much a booza network!
RF
Ricardo F's update16 Aug 2018, 12:08
Reviewer Update
Good Day Ishie
That doesn't resolve my issue that I am having, I have been approved for the upgrade at an MTN store. What you suggesting is that I must now go back to that store cancel my order and then wait a another week before I can actually get my upgrade. The issue I am having is that fact your migration service is not working properly. I am sick of having to wait for a simple upgrade from MTN, it is bad enough how ****ty our signal is on your network to the point that my calls don't always go through or come through! So much a booza network!