Upgrade Messup

<p>I assume is shouldn't sadden me that Mtn service is so pathetic,</p> <p>I upgraded on the 21 of May at the Canalwalk store , asking the consultant that i am looking for a phone with a good camera, was looking at the Samsung Galaxy A5 , Or Sony .Was told to look at the Huawei P9 That has a good camera and is the flagship ,well choose that one to only afterwards find out that the P10 is the latest flagship and has a better camera ,so went back to the store on Monday morning took off from work to sort this out , to be told by Conway (Apparently the manager ),that they can't change the phone because it is opened ,but they open the phone while i was in the store ,and was told by Conway that i am pretty much stuck with this phone for 2 years ,Mtn won't change it or the contract .They only open it after you sign , technically that voids the return policy.</p> <p>Ask for a copy of the contract ,then was told i should speak to the consultant ,given an email address for the consultant ********** that doesn't work ,keep getting a postmaster email that the account don't exist .</p> <p>Reported this to cancellations they escalated it to the store manager or whoever gave me a reference ref ********** 66 and that has been 72 hours no one called or did anything ,followed up on this now to be told the store should have dealt with this and sorted it out ,i should go back to the store .</p> <p> </p> <p>Mtn obviously like to play tennis with their customers ,sending you back and forth.</p> <p> </p> <p> </p>