1 reviews | Active since Aug 2017
Upgrade? LIES!
I phoned 135 from my device and chose the option to find out about my device upgrade date. The upgrade date was today (31 July 2018) now the store tells me that I am not eligible for an upgrade when 135 is phoned no date is given for the upgrade. I WANT TO UPGRADE MY DEVICE! I was told that I cannot upgrade yet and have to wait. It is not an early upgrade either. The date for my upgrade during the duration of my contract has been 31 July 2018. I have been trying since the beginning of the month to upgrade. I am seriously planning to cancel my contract with MTN this is utter BULL****!! I am expecting a response telling me I can upgrade.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the earliest you can upgrade is on the 01/10/2018 your contract Term date 2019-02-01.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the earliest you can upgrade is on the 01/10/2018 your contract Term date 2019-02-01.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,