UPGRADE LENOVO L340

Good day, This will be my third and final complaint towards MTN for inadequate service they decorously called the “BOZZA” network with the catch phrase “How can we brighten up your day”. I have been in contact with MTN for more than 3 weeks regarding an early upgrade. After my second complaint I was then assisted by Desmond at Retention department. I was told by Desmond that he will email the Wearhouse to require the stock (Lenovo L340 laptop), afterwards he will contact me and keep me up to date. The last I heard from Desmond was on the 16th of April 2020, the day we ordered the laptop. Today is the 20th of April 2020 and have not received any feedback from any MTN agent or (Desmond) regarding my laptop (Lenovo L340) that I requested as an urgent matter so that I may continue with my online lessons for learners that are behind with their work due to schools who are closed due to lockdown. It must be noted that laptops are now an essential service for Educational purposes, thus I cannot see what and why there is a delay. Can MTN please notify me when I can receive my laptop (Lenovo L340), as it is urgently required as mentioned above. This delay and poor service is making my reconsideration my service with MTN and rather move to another Service Provider.

Kind Regards.

Adam Johannes Wahl