Upgrade lack of communication!!!!

I have never been more disappointed and furious with MTN. They have changed their upgrade policies without ANY communication with customers. This is unacceptable and unfair on your customers and more importantly on your in store staff as they are baring the brunt of furious customers. If you want to change your policies you must ensure that customers are informed AND your changes have been noted on the official websites. This is pathetic and inexcusable. Both your call centers and branch staff should be updated and communicated with if anything !!!!