Upgrade Issues/No Communication/Just ******* Service

Having recently (2 weeks ago) upgraded my contract via the MTN contact centre - I was pleasantly surprised how easy and straight forward the process was. My new phone arrived and I was happy. But as usual with MTN it was too good to be true.

I requested an additional 2GB booster bundle be app**** to my new contract giving me a total of 3GB per month. If all calls are recorded MTN you will find no doubt of this request and confirmation from the agent i was speaking with.

Of the course the 14th of the month arrives and I receive me sms letting my know I have received my monthly top ups, and low and behold my additional data bundle is not there. So I call in. Someone will call me back. They don't. So I call in again the next day. We promise someone will call you back. Even a supervisor was cc'd on the email to the agent that was supposed to contact me. And again no one calls me back.

I honestly wanted to give MTN one more try(after other lengthy issues taking 6 months resolve) but yet again I am disappointed.

This matter needs to be resolved within the next 48 hours - or I will be cancelling both upgraded lines as you have not provided me the service I am paying for.