1 reviews | Active since Oct 2015
Upgrade Issues/False Promises and lack of customer service - disgusting!!!
This will be my 8th complaint on Hello Peter regarding MTN.
I am absolutely disgusted in their service, or lack there off.
For 8 months I have been trying resolve an issue when I upgraded my contract. I requested a data booster bundle to be added onto my upgrade as it is cheaper then buying additional data each month. This was not done even with the phone call recording clearly describing my request and the agent confirming.
I have haf empty promise after empty promise of this being resolved and sorted out and yet still nothing 8 MONTHS LATER!!! Even someone promising to handle the issue personally - I never heard from them again. MTN happily go back on all my other complaints and see for yourselves.
I will be cancelling both my contracts with you in 48 hours if this is not resolved period. MTN you are in breach of contract by not supplying me with the service I should be getting.
Good day Anna
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, while we gather information on where we dropped the ball on your request for a booster bundle. We anticipate a resolution of the issues within the shortest period possible.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Anna
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, while we gather information on where we dropped the ball on your request for a booster bundle. We anticipate a resolution of the issues within the shortest period possible.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Anna
Thank you for your patience in this regards.
Please note i tried to call you, but there was no answer.
Note we have loaded the 2GB Booster bundle onto your profile as requested and compensated you for the drop in our service.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Anna
Thank you for your patience in this regards.
Please note i tried to call you, but there was no answer.
Note we have loaded the 2GB Booster bundle onto your profile as requested and compensated you for the drop in our service.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Anna
Thank you for your patience in this regards.
Please note i tried to call you, but there was no answer.
Note we have loaded the 2GB Booster bundle onto your profile as requested and compensated you for the drop in our service.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Anna
Thank you for your patience in this regards.
Please note i tried to call you, but there was no answer.
Note we have loaded the 2GB Booster bundle onto your profile as requested and compensated you for the drop in our service.
We would like to assure you that we are actively working to improve our service levels.
Warm regards
Mazwi Zuma
Complaints Analyst