PB
Pepi B
1 reviews | Active since Oct 2015
09 Aug 2018, 13:50
Upgrade issues wit MTN
Did an upgrade in June and got a package deal, phone + wifi modem. Waited a week and went to fetch the sim for the modem.a After another week had to fill in an application for the sim of the modem which was then rejected. After another two weeks went back to the shop and spoken to a lady that would have called me the next day. It's been two weeks again and still no luck The thing is now, paying for a 500mb on the modem that isn't working and why was I asked to apply for a service that was included in my contract.
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Replies (3)
MTN South Africa's replyOfficial
09 Aug 2018, 22:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint is a store issue, we have escalated the complaint to the complaint to the Regional store Managers to intervene with the MTN store Riverwalk, they will be in contact with your.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply09 Aug 2018, 22:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint is a store issue, we have escalated the complaint to the complaint to the Regional store Managers to intervene with the MTN store Riverwalk, they will be in contact with your.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
PB
Pepi B's updateReviewer Update
11 Aug 2018, 20:02MTN promised last Thursday somebody from the store will contact me.
Hello two,days later still no sim
PB
Pepi B's update11 Aug 2018, 20:02
Reviewer Update
MTN promised last Thursday somebody from the store will contact me.
Hello two,days later still no sim
PB
Pepi B's updateReviewer Update
15 Aug 2018, 10:37MTN, it's going to me money but thinking of cancelling my contract and going to another service provider.
It's been a week that they responded to my complaint, and still haven't heard from them
PB
Pepi B's update15 Aug 2018, 10:37
Reviewer Update
MTN, it's going to me money but thinking of cancelling my contract and going to another service provider.
It's been a week that they responded to my complaint, and still haven't heard from them