PL
PATRICIA L
1 reviews | Active since Feb 2013
18 Nov 2015, 12:55
UPGRADE ISSUES
Good Day<br> <br> I logged a query 2 weeks back and received this feedback,And still nothing has happened...<br> <br> HONESTLY THIS IS UNACCEPTABLE!!!EVERYDAY WHEN I PHONE THEY GIVE ME DIFFRENT STORIES!!!<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> We have requested the consultant who assisted with the application to contact you and provide feedback.<br> <br> We sincerely hope that we are able to restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:*** <br>
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Replies (1)
MTN South Africa's replyOfficial
19 Nov 2015, 09:09Hello Love,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply19 Nov 2015, 09:09
Official
Hello Love,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,