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Ajay D

1 reviews | Active since Oct 2020

30 Jan 2023, 12:05

Upgrade issues

This is really making me upset now. I been trying to do my upgrade for the past two week. Mondo contacted me in January 17 and said they could help with the upgrade of both my number which where due. To my surprise only one number got upgraded and I been told the second not. I been pushed Pillar to post really. They offered me a great deal with the s22 ultra and watch 4 hence I wanted for my partner and I since both due on one day. Call MTN now and they say I must pay a penalty fee of R3000 to upgrade but when I spoke to a lady at Mtn on the 17th she said no from 1 Feb is my due date and I don't have to pay anything, in terms of penalties. Also last year I apply for a credit increase to R4000 and looks like it was never done even. when I called 135 now it says I can do the upgrade already. Is this the treatment loyal customers get, I have a number of contracts with the company.

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Ajay D's update31 Jan 2023, 13:24
Reviewer Update
24 hrs later and still not a still call from MTN in regards to the matter. I am truely and highly advising ppl that MTN is becoming very useless. There app and voice prompts picks up the person due for upgrade but the consultant doesn't. Everyone has a different story. You never know whom saying or advising you truely. We all aware that cellphone give the customers a grace period which is like 32 months and they can upgrade, now you get told only after your 36months over can you upgrade but the app says differently. MTN should really pull the act together. Loyal customers such as me will be lost.