Upgrade issues

Good day, on 15 January I requested an upgrade at MNT Foresthill. I started with the upgrade helped by Sphiwe. The selected phone, Samsung J7 Pro was not in stock. The contract deal includes the J7Pro 150 Mins and 1gb data and a Samsung Tab A S-pen with 500mb data as was widely advertised. I was informed om Monday 22 Jan that the Samsung J7 Pro arrived and I arranged to pick up on 24 Jan. Upon pickup they firstly did not know that there is supposed to be a sim with the Tab( in order to receive the free 500mb data), then told me that is a mistake and they cannot give it to me like that. After I insisted that that is what is advertised the called a manager who was not present in the shop. I was then told the system is wrong, the cannot load it and I must come back when the manager is there because they do not know how to load it. I refused to take of work again and they suggested that they courier it to me next week. I insisted that it be delivered this morning. It is now 9:50 the next day, I still did not receive a call from the manager to try and arrange how we are going to solve this.

Greta