CE
Claudio E
1 reviews | Active since Feb 2010
28 Aug 2017, 10:05
Upgrade Issues
Another issue with the same phone!! I tried to upgrade my phone last week and MTN Bedfordview advised that the upgrade was done at MTN Bayside. Went to MTN Bayside today and the system says the upgrade was done by Summer Mobile via telephone. Called Summer Mobile and they claim no upgrade was done. What is going on with MTN?? Every month there is an issue. Do you want to retain customers or should we just move to another service provider. Someone sort this out asap. AND how can you advertise products you dont have?? No MTN stores have the Samsung Galaxy S8 with dex combo and its in your brochure......Useless is not even the word to describe your service of late.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
29 Aug 2017, 00:32Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply29 Aug 2017, 00:32
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
CE
Claudio E's updateReviewer Update
04 Sept 2017, 09:23Good day Kabelo
I have not received any feedback regarding this issue. I am being billed for an upgrade that never happened. I want this amount credited back to my account immediately and this issue resolved. Why is no one can get this done?? Get back to asap!!
CE
Claudio E's update04 Sept 2017, 09:23
Reviewer Update
Good day Kabelo
I have not received any feedback regarding this issue. I am being billed for an upgrade that never happened. I want this amount credited back to my account immediately and this issue resolved. Why is no one can get this done?? Get back to asap!!
CE
Claudio E's updateReviewer Update
06 Sept 2017, 08:55This is becoming absurd. If I do not receive feedback today I want this contract cancelled and the money refunded back to my bank account. I dont see why I have to beg MTN for my business anymore.
CE
Claudio E's update06 Sept 2017, 08:55
Reviewer Update
This is becoming absurd. If I do not receive feedback today I want this contract cancelled and the money refunded back to my bank account. I dont see why I have to beg MTN for my business anymore.
CE
Claudio E's updateReviewer Update
07 Sept 2017, 10:59I am sick and tired of trying to get this resolved. Your call centers are absolutely useless. Called 808 and ********** 667 and no one can give me any information about this upgrade on the 13th. Plus your complaints department on HP don't reply. I WANT THIS NUMBER CANCELLED IMMEDIATELY AND THE MONEY REFUNDED BACK TO MY BANK ACCOUNT. YOU ARE CHARGING FOR SOMETHING I DIDNT GET. YOU ARE *****ING MY MONEY!!!!!!!!!
USELESS, ABSOLUTELY USELESS.......
CE
Claudio E's update07 Sept 2017, 10:59
Reviewer Update
I am sick and tired of trying to get this resolved. Your call centers are absolutely useless. Called 808 and ********** 667 and no one can give me any information about this upgrade on the 13th. Plus your complaints department on HP don't reply. I WANT THIS NUMBER CANCELLED IMMEDIATELY AND THE MONEY REFUNDED BACK TO MY BANK ACCOUNT. YOU ARE CHARGING FOR SOMETHING I DIDNT GET. YOU ARE *****ING MY MONEY!!!!!!!!!
USELESS, ABSOLUTELY USELESS.......