Upgrade issue

<p>Good day</p> <p> </p> <p>I received an sms and a call from MTN to confirm that i am eligible for an ugrade, i went to get an ugrade last week Sunday and since then i have been getting the run around. i was first told that my account was taken to legal so it had to be rectified there, then told that it was refered to the regional manager and i still have not had any feedback withthat. i called 808 to see if there was anything wrong with my account but they told me that my account is up to date and they don't see that there is anything wtong with it on their side. i feel that it's unacceptable that this is going on and i would appreciate that this matter be looked into and resolved immediately so i can either be able to upgrade or i change network providers.</p>