Upgrade issue -3 weeks & 6 calls later. Nothing!!!

I requested an early device upgrade quote due to a damaged phone and insurance dispute, which was initiated on 5 March.<br> <br> The consultant asked for my e-mail contact details and 2-3 business days in order to process my request.<br> <br> 3 weeks later at two calls per week to 808 from my side, and still no written response!!!<br> <br> I have even tried to take up the matter at an Mtn store, upon which they threw their hands up in the air and instructed me to phone 808!<br> <br> I am due for upgrade in July, and want to pay my outstanding hardware cost in order to upgrade now (due to damaged phone). All the call center consultants have assured me this is possible, but that the Retention Department needs to calculate the outstanding amount (penalty fee).<br> <br> After 6 calls and 3 weeks, this is my last resort to try and get reaction from Mtn!<br> <br> Utterly disgusted with the bad service!<br> <br> Sincerely frustrated<br> Henk Boshoff