UPGRADE IN LIMBO

I called in for an upgrade on one of my lines last week Wednesday or Thursday.

Lady that helped me was awesome. She advised that to complete the update, I would receive a one time pin which she will call me to get. The pin never came. She called me more than 3 times and I also found some missed calls but nothing came through.

I called in on Friday to advise this and another lady who was able to track the application advised that a manager would call me in a few minutes because the pin was being sent to a number I have never used before.

A line that has never been functional since an upgrade in November 2018 on another device, a few trips to the MTN stores and many call ins. The line is free and comes with about R150 worth of airtime but it has never worked!!! and that the line the pin is being sent to. Why?

I called in yesterday around 9:00 and again was promised that the lady who assisted me initially will be given a message to call me back.

It’s almost a week and I still don’t know whether I’m getting my phone or not, which I desperately need especially before the lock down.

Can someone PLEASE help?