Upgrade Impossible Due To Incompetence

Trying to just do an upgrade that should take an hour max seems like turning into an impossible situation every single time. Previous upgrade took 3 x months to sort out. Three months! Now the latest line upgrade can't be done because MTN migrated the one line to a new system and the other line and account is still on an old system. Nobody within the last two days I spoke to at all departments I've been instructed to call can help sort out something so simple. Really? Seems like migrating my number to a different network will be easier than just upgrading a contract I've had for 20 x years with MTN.