UPGRADE IMPOSSIBLE - COMPLAINT #3

Complaint #3<br> <br> I posted the first complaint on 23 Oct 2015 and have not yet had been able to resolve it with MTN. Sure MTN responds, but then the matters is left there. <br> <br> Let me start then from the beginning.<br> On 23/9 we started the process by updating details on the contract. On 1/10, visit MTN shop in Centurion Mall, attempt upgrade (spend 2.5hrs). They informed us to return as we have to be authorized. Why is beyond me, been a customer for 10 + years. On 3/10 we contacted the shop ourselves and were told to come in to complete upgrade. Again we spent 3hrs there. System failure and we were told to return a third time. The Sales Rep would contact us when the phone was to be collected. 6/10 we still had no phone, no call from the shop. Returned a fourth time and was told we should rather contact MTN direct via phone. Contact MTN direct. they will deliver the phone 8/10. The courier came with the WRONG phone. We sent it back. It has now been 4 weeks since we sent the phone back. STILL NO PHONE.<br> <br> We have phoned MTN Direct numerous times, spoke to sales reps at MTN Shop numerous times. <br> This is by far the worst service!<br> <br> It is ridiculous and laughable!