Upgrade Horror

I started my upgrade journey 5 December 2022 at the MTN branch in Kimberley. After I had to go in 4 times we still did not get our Upgrade.

I then did it online, and was assisted to complete the upgrade on the 15th of December 2022.

Up to date we still did not receive our handsets, no communication what so ever from MTN.

This morning 5 January 2023, I spent 2 hours on the phone with MTN Customer Care, speaking to 5 different consultants and then been put through to another 3 departments, and no one can assist us. The last telephone number they gave me to contact is ***. I phoned this number waited for 15 minutes and the line cut off. Phoned back again waited another 24 minutes, again line cut off.

I then visited the MTN whats app, the person said he can not assist me.

I then visited the web, got a *** number. I phoned the nr and again waited 20 minutes with no answer.

I phoned the MTN branch at Diamond Pavillion Mall in Kimberley, no answer again. After I phoned them 3 times I start searching for the email address.

How is it possible to do a upgrade and no one at MTN is able to assist me.