Upgrade hell
<p>MTN upgrade hell, called the sales center on the 24th June, was told delivery in 5 to 7 days, called 5th July to find out where delivery was, transferred 3 time and ended up with a automated system saying enter the cell number, entered number and system said number not recognized, this happened 3 time and said good bye. Called again got the run around. And to top it off still no delivery and no complaints number.</p> <p> </p>
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Replies (3)
MTN South Africa's replyOfficial
06 Jul 2016, 13:00Good day Warren,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
MTN South Africa's reply06 Jul 2016, 13:00
Official
Good day Warren,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Best regards,
's updateReviewer Update
07 Jul 2016, 14:30Well it's another day with out anyone calling from Mtn, had to call again and you know what the response was, and still nothing gets done, so tomorrow is the last day for them to deliver the dam phone, if not then I cancel all 6 lines with them and move to another cell phone provider. Probably just as **** as Mtn, but after 15 year's with Mtn and being treated like a piece of **** what else is there to do.
's update07 Jul 2016, 14:30
Reviewer Update
Well it's another day with out anyone calling from Mtn, had to call again and you know what the response was, and still nothing gets done, so tomorrow is the last day for them to deliver the dam phone, if not then I cancel all 6 lines with them and move to another cell phone provider. Probably just as **** as Mtn, but after 15 year's with Mtn and being treated like a piece of **** what else is there to do.
's updateReviewer Update
08 Jul 2016, 16:15Ayanda dose anyone actually work there? I have called almost every day this week and keep getting the promise of a resolution to my problem, and yet no one has called. It has been 3 weeks now for a cell phone to get delivered (order placed on the 24th June) if your company wants to lose customers then keep on giving the same customer service, but if your company wants to survive then I would suggest that they get off there fat assets and start looking after there customers. To contact me call ***
's update08 Jul 2016, 16:15
Reviewer Update
Ayanda dose anyone actually work there? I have called almost every day this week and keep getting the promise of a resolution to my problem, and yet no one has called. It has been 3 weeks now for a cell phone to get delivered (order placed on the 24th June) if your company wants to lose customers then keep on giving the same customer service, but if your company wants to survive then I would suggest that they get off there fat assets and start looking after there customers. To contact me call ***