Upgrade HELL

In august I "Pre-Ordered" the Note 20 Ultra along with a R4000.00 e-voucher via an email sent to me from ***. a few days later I was called for a new contract, I informed the sales person I was looking to upgrade and that I selected said option when pre-orderining. I was told to re-do the pre order and select the right option. I did. They called me again only to hear it was for a new contract AGAIN. So I did the so called pre-order AGAIN, only to be called for a NEW contract AGAIN. So after 3 failures I tried to upgrade via the MTN website. There I found a Note 20 ultra along with a 45mm smart watch, after multiple unsuccessful tries all getting the same "we are good at connections but something went wrong we will contact you..." Lies! Next I tried going in store. They told me the offer was exclusive to MTN Direct. So I called them they told me the order was online only and gave me a number for "Rewards Co" but they just don't answer a phone It will ring for 1minute 19 seconds exactly and then the call will drop. Looks like MTN does not want me to upgrade on their network. I am sure other networks might be more helpful.