Upgrade Gone Wrong

I received an SMS stating that i was eligible to upgrade and called MTN direct, I spoke to Gregory and he was pleasant and helpful in assisting me with my upgrade. <br> <br> I let him know that i was going on holiday and needed the phone to be delivered before the weekend was assured that the delivery would be 1 day 2 maximum this was on Tuesday.<br> <br> Knowing previous experiences i decided to follow up the next day(Wednesday) and was told that there was no address on my delivery and that this would be looked into. The next day (Thursday) i called many times to get an answer and was told that i would be gotten back to, quite desperate to sort any issues out by Friday i kept calling until i eventually got through and was told that there was an issue with the couriers and this had been resolved. I would receive the handset on Friday. Friday has come and now i have been told that i cannot get the handset till next week , I was also told i am unable to cancel my contract until the goods have been returned to MTN so now i must just wait and someone will get back to me. <br> <br> I really wanted my new phone by the holiday but that looks like it will not happen<br> <br> Always i must follow up and chase every time