Upgrade gone wrong
I upgraded my contract and it came with an additional phone loaded with airtime monthly for 24 mts. I received an additional sim for this and need less to say the additional sim has never worked its been a month and a half. Been calling and visiting mtn cresta no luck. Caleb, Blessing, Sandile and the manager could not help me and they dont call me back, now Caleb won't even answer my calls.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Aug 2018, 04:11Good day Wendy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have escalated your complaint through to Caleb as well as his senior. You will be contact within 48 hours. I have also made a note of this request on your account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Aug 2018, 04:11
Official
Good day Wendy,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that I have escalated your complaint through to Caleb as well as his senior. You will be contact within 48 hours. I have also made a note of this request on your account.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,