Upgrade gone wrong

<p>I upgraded my contract at MTN MOTN. Contract was mistakenly put on topup package from Anytime 200 to anytime 200 Topup. . My bad for not reading everthing in print. This was afer i told then that the contract must not change at all. We went back the following day and the manager told us the fastest way to fix this is to migrade the contract back. All fine and well. Today i get message that airtime for topup has been loaded. The manager told us they would rectify this within 3 days. We are now on day 6. Does not help phoning as you never get through. I chiver to thing that my other contract was upgraded more than month ago. </p> <p>By the way. Why is a topup package cheaper than a contract price per month ??</p>