1 reviews | Active since Jul 2016
Upgrade gone pear shaped due to rotten service
<p>I recently upgraded my cell phone contract on the 28 June 2016.</p> <p>Delivery was made on 30 June 2016.</p> <p>I immediately phoned to activate sim of Huawei Media Pad T1 10 and LG Stylus2.</p> <p>The media pad T1 is a long awaited gift for a very excited child.</p> <p>For some reason Sim not activated on both devices. I then phoned on Friday. The person assured me that it will be active on Friday.</p> <p>By saturday, both devices not active. Again phoned in, they assured me will be active in 2 hours.</p> <p>Today is Sunday 3rd July 2016 and sim swops not done. Unable to use both devices.</p> <p>I've got a child screaming at me, because she cannot use the Huawei Tablet. So, I phoned in again and consultant says that activations department do not work on weekends and I must phone on Monday.</p> <p>How do I placate a child who has been looking forward to this tablet for a year?</p> <p>What horrible service that activations do not work weekends. Why does MTN not stop all its services and close all its stores on weekends, if it cannot activate a device.</p> <p>I am being billed from the 28th June 2016 for two new devices that I cannot use.</p> <p>MTN gives you 7 days from the 28th June 2016 to test devices and return if Faulty. The 7 days will be up on 5th July, and we are unable to use both devices.</p> <p>The sales department say it is their policy. nevermind if delivery did not happen. what a horrible policy.</p> <p>The lady at call centre Nqobile Ref# ********** 91, says that they can only assist with limited calls. She could not help me with my activation or give a suitable response, why the two new devices are not active, She is also unable to escalate query. she also says no managers work on weekends, so I cannot speak to a manger.</p> <p>It seems that all the call centre agents act as robots and only able to assist with defined queries and not anything outside those defined parameters.</p> <p>My kid is screaming at me, and MTN cannot offer a replacement device until this issue is resolved.</p> <p>MTN STOP Advertising and stop selling contracts.</p> <p>Safiya Ahmed</p> ********** <p> ********** 191</p>