1 reviews | Active since Nov 2010
Upgrade gone from good service to worse
<p>Last week I got a call to upgrade my account with MTN, where I was looking to upgrade to router with a data package, having been so long with MTN, i wanted to stay with them as the signal of LTE in my area is very good. so i took a pakcage of my choice 10 GB, they send me a ref number after more than a week of waiting , I called the service centre and they advised the REF# is on someone else's ID number, how can this happend ? Please can this be resolved in 24 hours and the device delivered to my door like you promise on your adverts on TV and newspapers.</p>
I have also logged a call via the MTN complaint site, if no reaction to my service in 20 hours, I will inform the ombudsman. and have my MTN line cancelled and all payments for the last month refunded.
I have also logged a call via the MTN complaint site, if no reaction to my service in 20 hours, I will inform the ombudsman. and have my MTN line cancelled and all payments for the last month refunded.
Hi Ishie, i have not received my device. Still waiting
Hi Ishie, i have not received my device. Still waiting
Please advise where my device is, if not resolved today . Please cancel my account with immediate affect and please refund my money for the last month. I will be contacting the ombudaman if i have not heard from mtn by 3pm today. The service is bad . I cant belive i stayed with mtn when i knew this will happen again!!!
Please advise where my device is, if not resolved today . Please cancel my account with immediate affect and please refund my money for the last month. I will be contacting the ombudaman if i have not heard from mtn by 3pm today. The service is bad . I cant belive i stayed with mtn when i knew this will happen again!!!