AS
Anet S
1 reviews | Active since Apr 2015
13 Apr 2015, 11:23
Upgrade gone bad!!
In the 10 Feb 2015 i upgraded to the R499 iPhone6 deal the deal consist out of R100, 200sms's and 500 mb data, to date i have not received any data, sms's etc. my account is on a normal R100 after numerous attempts for MTN to fix my contract i got no reply! Apparently a USD needs to be logged in order to redo the migration. This is taking forever! this is 3 months later with no answers!!!!
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Replies (1)
MTN South Africa's replyOfficial
23 Apr 2015, 16:47Hello Anet2206,
Thank you for your post,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it causes.
There has been a system issue and matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Yahya
REQ:***
Thank you for your post,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it causes.
There has been a system issue and matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Yahya
REQ:***
Best regards,
MTN South Africa's reply23 Apr 2015, 16:47
Official
Hello Anet2206,
Thank you for your post,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it causes.
There has been a system issue and matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Yahya
REQ:***
Thank you for your post,
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it causes.
There has been a system issue and matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Yahya
REQ:***
Best regards,