Upgrade from hell

On 1 August 2017 i was excited to upgrade to a new handset. I completed the upgrade form online and was called back a few hours later. "Wow fantastic i thought to myself" i was given the all the information and was told to wait 7 to 10 days for delivery and that the courier partner would contact me closer to the time to arrange delivery. after 10 working days i contacted the MTN direct department to inquire about my order. I was then told that there had been an issue with getting parcels out to customers as they have had a system change and a new delivery partner. "fair enough" i thought these things happen. i was then transferred to DSV to find out how far my delivery is. Low and behold they have nothing on the system under my ID number, i call back to MTN direct to be told that my parcel has been invoiced out and they then gave me a tracking number, i then contacted DSV again and was told that the order number is associated with a different customer name. after a few calls over a few days i was still no further than what i was before, i then receive a call from DSV to arrange the delivery, they confirm a time and delivery details. i get all my documents ready and wait. on the day of delivery they dont show up so i call to find out what the situation is, only to be told that my order is cancelled. this left me extremely frustrated. i try an contact MTN and everyone i speak to passes the bcuk by either cold transferring me to another agent or transfer me to dead queues. i ask to speak to managers or supervisors but always get the generic response that there are none available. i then went ahead to try and get some assistance form a store. the guy in the store has been trying to get this matter resolved but is also unable to make any head way. it is now the 10th of September and i am upgraded without a new handset and nobody in MTN direct wants to reverse my upgrade. i have already paid my 1st monthly installment of my new upgrade.

If i do not get any response within 48 hours. i am stopping my debit order for any future payments until this is resolved and reversing my payment for last month.

The only person who showed any real effort was Waseem at the Tokai store in Blue route mall.