upgrade from hell

after being helped to upgrade my fone by the sandton team, who were very helpful mind you. i find out that my sim swap has not been activated because its status reflects as \ failed"on the system. sandton office tried twice with the same outcome. at this point its important to note that my upgrade was due to my fone falling and the screen been busted meaning i cant write or read text or retrieve contact info. after spending over 15 minutes trying to call their customer experience officer(probably doesnt exist and having sent a mail to the same phantom officer) im still waiting for my fone to come online. it being a monday and a business day this means that i have been inconvenienced greatly at a great expense and that in addition to that i have to spend more time complaining. mtn sucks and this is result in them losing a customer and gaining a supporter of anything but mtn."""