AF
Armand F
1 reviews | Active since Mar 2016
01 Mar 2016, 05:29
Upgrade ***** reported Jan 2016
During the first week of January 2016 I reported an upgrade ***** to MTN, and was informed that it will be resolved between 4 to 6 weeks. It has been almost 8 weeks since I reported the matter to MTN with zero feedback from anyone at the ***** department. <br> <br> I have phoned MTN ***** department and could not get an answer out of then after holding on and being switched from one operator to the other for longer than 45min.<br> <br> MTN service is appalling to say the least, a service provider fault yet since informing MTN of the ***** they see fit to debit my account totalling to R2 778.84. Truly pathetic service from MTN <br> <br> <br>
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Replies (2)
MTN South Africa's replyOfficial
01 Mar 2016, 14:14Hello ArmandF,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 14:14
Official
Hello ArmandF,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
AF
Armand F's updateReviewer Update
31 May 2016, 09:53MTN Ref: 184 092 108 & 186 395 507
Its the end of May, and still MTN has not resolved the ********** upgrade, The Customer Care consultants keeps on telling me that Retention's should resolve this issue, but it seems that in the whole MTN group there does not exist such a department.
Out of my experience with MTN, I will advise everybody to KEEP CLEAR of this PATHETIC SP.
AF
Armand F's update31 May 2016, 09:53
Reviewer Update
MTN Ref: 184 092 108 & 186 395 507
Its the end of May, and still MTN has not resolved the ********** upgrade, The Customer Care consultants keeps on telling me that Retention's should resolve this issue, but it seems that in the whole MTN group there does not exist such a department.
Out of my experience with MTN, I will advise everybody to KEEP CLEAR of this PATHETIC SP.