UPGRADE FORMS COMPLETED, NO PHONE/COMMUNICATION

Hi, I have recently visitied your main Branch in Pavilion, Durban to upgrade my contract in the week ending 28th June 2015. The consultant at that point explained to me I will have to wait at least 10 days to gain my new phone. I said I had no problem waiting and said that is fine and is no rush at the moment. I then went back 2 weeks later to the shop to see if the phone arrived. I waited nearly 1 hour to gain feedback that it isn't ready. at this point, I was annoyed. I thereafter gave my contact details to contact me on progress of my request. At this point the phone I wanted on contract dropped from R140 a month to R109 a month. Alas, i have waited a further 2 weeks and to date no feedback on the progress. I am very disappointed with the feedback or lack of such. I really want to cancel my request and see out the rest of the contract period and port over. MTN please call urgently.