Upgrade Fiasco

Just to update the Hellopeter community, there has been no progress with regards to my MTN upgrade debacle! Following the above "official response" (4th September 2017) from MTN after I published a complaint, I've made several calls speaking to their agent, who obviously can't help, tried to get hold of the so called supervisors and leaving countless messages for them to contact me to no avail! The agent's mere response the last time we spoke was that they are trying to find a handset to send to me, this is the same guy who said, when processing the upgrade on the 15th of July, the device I want was "in stock" and it will be delivered shortly. Two months down the line no device & lip service from MTN- shockingly unacceptable...