GC
Gerard C
1 reviews | Active since Jul 2012
03 Aug 2015, 16:03
Upgrade Failure
After many months and many complaints about my upgrade that just does not seem to be able to take place, I receive a call from a MTN retentions operator, well he was absolutely dismal, to open the conversation with \ my manager told me to call you about an upgrade"he had no idea of what has transpired over the last eight months and I was not repeating it all over again. I advised him to send me the latest quarterly retentions package list (I have previously received this from MTN)"
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Replies (1)
MTN South Africa's replyOfficial
22 Aug 2015, 07:56Hello GerardC,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply22 Aug 2015, 07:56
Official
Hello GerardC,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,