1 reviews | Active since Oct 2017
Upgrade fail
On 10 August I app**** for an upgrade of my MTN contract via the online servives. On 15 August the delivery man arrived and I was shocked that the product was not the one I ordered. It took many phonecalls and a drive to a MTN shop with nobody able to assist. Incorrect product needed to be collected by courier company before correcting their error and sending my product. The collection finally happened 30 August. As of today, 9 October, I am still waiting for my upgraded phone. I have paid 2 installments with nothing to show. Only 1 person from the MTN online service has made an effort to help, but needs to be reminded on an almost daily bases. I have emailed supervisors with no response. Multiple excuses later, the latest being no stock, and I am still without my phone. Wont recommend MTN online services at all!!
Good day Eunike
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Eunike
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,