Upgrade Error Ignored for Over 7 Months — No Response from MTN

Since January, I’ve been incorrectly charged for an iPhone 16 RED package on the wrong cell number — an upgrade that was done in error. Despite multiple emails and follow-ups, MTN has failed to respond or correct this issue. The silence and lack of accountability are unacceptable. I'm seeking immediate reversal of the erroneous upgrade and full reimbur*****t for the charges incurred. Customers deserve responsiveness and accuracy, not prolonged financial stress caused by billing mistakes.