UPGRADE

Good Day I am elgible for a upgrade and I dont know why I can not get the deals thats been advertised. It just not make sense at all. Please advice what I can do because your systems is not updated now I have to wait so that my upgrade that I want must first be escalated!! You can not advertise a promotion and then it is not on your systems!! My contact number is ***. Pitty I can not put a photo here to show you eish!!!