UPGRADE DOWN GRADE WHO KNOWS WHATS GOING ON?

Item: MTN South Africa
Rating: 1

I upgraded my contract on 14/10/2016 at an MTN store, upon upgrading i was to receive 30GB of free data which was not received. On my next billing date 21/10/2016 i noticed that my upgrade had not been processed as i did not receive the data, minutes or smses as per the new contract. On 22/10/2016 i went to the MTN store only to be advised that the contract was not upgraded on all the systems and i would have to open up a ussd ticket for the upgrade and outstanding 30GB data. on 23/10/2016 i received my 30 GB of data. on 24/ 10/2016 the data was reversed, my minutes disappeard. WHen i contacted the call centre they indicated my upgrade was cancelled. What is going on MTN?

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Replies (1)

MTN South Africa's replyOfficial

26 Oct 2016, 21:22

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have noted that one of our consultants from the retentions department has made contact with you, the matter has been attended to and resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply26 Oct 2016, 21:22

Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

We have noted that one of our consultants from the retentions department has made contact with you, the matter has been attended to and resolved.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***