1 reviews | Active since Oct 2015
Upgrade done without my consent
on the morning 15th September 2015 I received a call from MTN's call centre that does telephonic upgrades, the lady advised me that i am due for and upgrade and would like to do it telephonically, i advised yes i know I am aware of my upgrade but i will NOT do it telephonically as i will be going to my local MTN branch in Cascades Centre to do my upgrade personally. on the afternoon of the 15th September 2015, i received a confirmation sms stating that my upgrade was succcessful. I immediately called 808 to ask who authorised the upgrade without my consent, the agent then logged a query. the next day i went to the Cascades branch to seek assistance, the sales consultant at the branch also tried numerous times on different days to get this matter rectified. <br> its the 8th October today, and still the matter is not resolved, the MTN store cannot tell what package i was upgraded to and what device the upgrade comes with. <br> i find this totally UNACCEPTABLE and the service received to try and rectify the situation has been PATHETIC to say the leased. i am a very very very dissatisfied customer and want answers asap from MTN. i have been a loyal customer to MTN for many years. ready to move
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and the upgrade that was done, the upgrade was done at the MTN Davenport Square Shopping Centre in Glenwood.
If this upgrade was done at the store, it might have been done **********ly without your consent. We will need for you to supply us with an SAPS stamped affidavit and clear certified ID book copy for us to log a ***** request with our ***** Department to get the upgrade cancelled and the account credited accordingly for the upgrade fee charged. This you can fax to us on *** marked attention Tim.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and the upgrade that was done, the upgrade was done at the MTN Davenport Square Shopping Centre in Glenwood.
If this upgrade was done at the store, it might have been done **********ly without your consent. We will need for you to supply us with an SAPS stamped affidavit and clear certified ID book copy for us to log a ***** request with our ***** Department to get the upgrade cancelled and the account credited accordingly for the upgrade fee charged. This you can fax to us on *** marked attention Tim.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,