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yeshmica S
1 reviews | Active since Mar 2012
23 Jul 2015, 09:54
UPGRADE DONE WITHOUT CONSENT
About 2 weeks ago I receive an sms informing me that the upgrade to my tablet account has been successful. I was baffled as I had not had any contact regarding an upgrade with MTN in over a year. I tried calling their customer service line to no avail. The three times I did get through after hanging on for over an hour my calls were cancelled. I have logged a call on the website but it has been a week and i have not received any response. How is it legal to upgrade my account without making contact with me? Also instead of sending out daily smses marketing your services or products, I suggest that MTN spend more money on ensuring that there is some level of service to offer. I am incredibly disappointed at the manner in which I have been treated, especially since i have been loyal to this brand.
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Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 11:50Hello yesh69,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 11:50
Official
Hello yesh69,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,