Upgrade done & still no phone

Good day,<br> <br> I upgraded last Thursday which was told to me that I'll have my phone in 3-5 working days.<br> <br> I am yet without a phone, every time I call in it is still not authorized or someone else tells me it has been authorized and RTT will give me a call, I am still waiting for this 'call'. I phoned RTT and they advised the package is there but they still await authorization.<br> <br> I was not advised about the delay that may occur and want this sorted out immediately.<br> <br> I have never had any problems with MTN so this is my first complaint.<br> <br> If I had known it would take this long I would've gone in to an MTN store to upgrade as this would've caused less hassle.<br> <br> Can someone please help me regarding this matter?<br> <br> Regards,<br> <br> Angelique Grobler