oG
owen G
1 reviews | Active since Feb 2011
22 Sept 2015, 10:06
Upgrade done but still no Phone
I have completed a online upgrade application on 09.09.2015 and was notify by the call center department on the 10.09.2015 to verify all the details I was advise that all is in order and that the Phone will be delivered in 2 to 7 working days its now the 22.09.2015 ***
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MTN South Africa's replyOfficial
22 Sept 2015, 15:11Hello HMAN,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply22 Sept 2015, 15:11
Official
Hello HMAN,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***