1 reviews | Active since Nov 2017
Upgrade done but not received handset
On 28 August 2017 MTN phoned us to upgrade our contract with them, which we did but up until today wich is almost 3 months later we still haven't received the handset. We phoned them a few times just to get some weak excuse from them or to be told that they will phone us back, which never happens.
I find this utterly inappropriate as we have been loyal paying clients for more than 10 years and then we have to struggle with stuff like this and even worse rude staff that can't even call us back.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Channel Support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Channel Support supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team