1 reviews | Active since Jun 2016
Upgrade Done and phone delivered without my knowledge!!...
<p>I received a call from a lady named Charlene Begg from summer mobile to upgrade my account, everything was processed and a day after i called back to cancel the upgrade and couldn t get through to her. I spoke to someone else who promised to get Charlene to call me back. On the 20th July the debit order than went off for R 539.00 which showed that the upgrade was not cancelled, i tried calling back again and was told that i cannot get help @ the customer service line, i needed to talk to someone @ summer mobile. Today i received a call from someone who was offering me insurance on my iphone 7 which i am told was delivered to me, i did not receive any phone and would like to know who signed for it and when because i didnt sign for anything and no phone was delivered to me. I find this to be very disturbing, i have since returned my devit order because this is theft!</p> <p> </p> <p>cellphone number : ********** 348</p> <p>Current number: ********** 032</p> <p> </p> <p>please sort this out ASAP..</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our channel support department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***1