1 reviews | Active since Nov 2014
Upgrade done 4 weeks later - NO PHONE
I have upgraded my contract 4 weeks ago with MTN. Monday they informed me the phone will be delivered on Tuesday between 2pm and 4pm. At 4:15 I kept on call their service department and as usual, no answer. Guess what by 5pm I still have not received the phone.
This is the worst service I have had in a while.
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation the matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team