Upgrade Dispute

I would like to make a complain regarding my upgrade that took place over the phone on the 23rd October 2023, yet I am still being debited the old amount. Why do you allow early upgrade if you still going to debit the same amount. This contract was meant to be cancelled but because one of your colleagues convinced me otherwise which is why I took a sim only contract plan.

I have sent emails to their complaints department but they don’t respond and it’s even more tiring trying to call them as you don’t receive any answers or solution. They are misleading and not transparent with your communication. If call are really recorded please go back to the call when I upgraded.