Upgrade DISASTER
<p>On the 7th of July 2016 I upgraded via MTN Direct - my friendly customer service agent - Angelique Gumbi..... In a jiffy my new contract was loaded..... INCORRECTLY - NO 30 GB DATA which is free for 30 days loaded - so needless to say bye bye airtime.... So on Friday 08.07.2016 I phoned to find out why my DATA is not available as promised I got a ref number : ********** 2-24Hrs mam and your data will be loaded - So on Saturday 09.07.2016 it was no surprise NO DATA so I phone again and get a new Ref # ********** 02 as my first call was logged incorrectly!!! I mean REALLY!!!! Monday they say will be my lucky day....... Monday NO DATA - Now I am really getting ticked off with this phoning and following up from my side - I am the customer YOU MADE the mistake why must I follow up like this???? You want to loose my business???? So after a couple of phone calls and cut offs and messages taken for Angelique Gumbi - I eventually get hold of her and VOILA a new ref number ********** 85... 2 - 24 HRS so on Tuesday 12.07.2016 NO DATA ..... Left numerous messages for Angelique and then a miracle happenend - I got hold of Angelique at 4pm - her reply was that she is waiting for her manager to give her feedback regarding to when my DATA will be loaded.... She will call me back.... No Call back .... Wednesday - left messages...... Friday left messages NO LUCK..... No phone call back from Angelique Gumbi.... I AM TICKED OFF So today is Monday 18.07.2016 AGAIN - no feedback from Angelique Gumbi...... Held on for 15 minutes when I phone just to be cut off 3 times!!!!! Spoke to a nice lady now - Zama - she will send Angelique's supervisor an email to find out why I am still without DATA.... This is now mmmmmmm almost an hour later AND STILL NO FEEDBAC****! WORST SERVICE EVER!!!! I am ticked off to put it in a nice way...... All I want is my DATA that was supposed to be loaded on the 7th of July!!!! </p>
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MTN South Africa's replyOfficial
19 Jul 2016, 15:51Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply19 Jul 2016, 15:51
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
's updateReviewer Update
21 Jul 2016, 05:57Dear Siphumezo,
Thank you very much for your response.
I have received my DATA on my phone.
Just feel it was uneccasary to go to this extreme and had to wait so long for this matter to be resolved, but thank you so much for your assistance in having it resolved.
Thank you
's update21 Jul 2016, 05:57
Reviewer Update
Dear Siphumezo,
Thank you very much for your response.
I have received my DATA on my phone.
Just feel it was uneccasary to go to this extreme and had to wait so long for this matter to be resolved, but thank you so much for your assistance in having it resolved.
Thank you